Shipping policy
Made-to-Order Fulfillment
Every Fabs & Feline product is made especially for you after your order is placed.
Most orders are prepared for shipment within 2–5 business days. Fulfillment may take longer during holidays, high-volume periods, or when an item requires additional production time.
Business days do not include weekends or holidays.
Where We Ship
Fabs & Feline currently ships to destinations shown at checkout. Available shipping destinations may change over time.
Available destinations, shipping methods, and charges will be shown during checkout.
Shipping and Delivery Estimates
Shipping time begins after your order has been produced and handed to the carrier.
Available shipping methods, estimated delivery times, and shipping charges will be shown during checkout. Delivery dates are estimates and are not guaranteed.
Your total estimated delivery time includes:
Production time + carrier transit time
Tracking Information
Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow a short period for the carrier’s tracking system to update after receiving your shipping confirmation.
Separate Shipments
Items from the same order may arrive in separate packages. This can happen when products require different packaging or are fulfilled at different locations.
When an order is divided into multiple shipments, you may receive a separate tracking number for each package. Any applicable shipping charges will be shown before you complete checkout. You will not be charged an additional amount after checkout solely because your order ships in separate packages.
Shipping Addresses
Please review your shipping address carefully before submitting your order.
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order is placed.
Additional shipping charges may apply if a package must be resent because the address entered at checkout was incorrect or incomplete, or because the package was unclaimed.
Carrier Delays and Lost Packages
Fabs & Feline is not responsible for delays caused by carriers, severe weather, service disruptions, or other circumstances outside our control.
If your package is significantly past its estimated delivery date or its tracking information has not updated for an extended period, contact us within 30 days of the estimated delivery date.
Please include your order number so we can review the tracking information and assist with the next steps.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery area.
- Ask household members or neighbors.
- Confirm the shipping address on your order.
- Contact the local carrier or delivery office.
After completing these steps, contact us for assistance. Packages marked delivered are not automatically eligible for a replacement or refund, but we will review the circumstances and help determine the appropriate next step.
Contact Us
For shipping questions, contact:
Please include your order number so we can assist you promptly.