Refund policy
Made-to-Order Products
Every Fabs & Feline item is made especially for you after your order is placed. Because each item is made especially for you, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, color selection, or ordering the wrong item.
Please review all product descriptions, sizing information, color options, and order details carefully before completing your purchase.
Damaged, Defective, Misprinted, or Incorrect Items
We want you to love your order. If your item arrives damaged, defective, misprinted, incorrect, or materially different from what you ordered, please contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the entire item and the issue
If your claim is approved, we will arrange an appropriate replacement or refund at no additional cost.
Please do not mail an item back unless we provide return instructions.
Lost Packages
If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date. We will work with the shipping carrier and our fulfillment partner to determine the appropriate resolution.
Packages Marked Delivered
Packages marked as delivered by the carrier are not automatically eligible for a replacement or refund.
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery area
- Confirm the shipping address on your order
- Ask household members or neighbors
- Contact the local carrier or delivery office
After completing these steps, contact us for assistance. We will review the circumstances and help determine the appropriate next step.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
If an order is returned because the address provided was incorrect or incomplete, or because the package was unclaimed, additional shipping charges may be required to resend it.
Order Changes and Cancellations
Orders may enter production shortly after they are placed. Please contact us immediately if you need to request a change or cancellation.
We cannot guarantee that an order can be changed or canceled once production has begun.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the refund results from a damaged, defective, misprinted, or incorrect order.
Contact Us
For questions or concerns about an order, contact us at:
Please include your order number so we can assist you promptly.
This policy does not limit any consumer rights that may be required under applicable law.